We are living in unprecedented times where the health and safety of all of you is top-of-mind and critically important. We are committed to following all CDC and governmental regulations and recommendations regarding COVID-19, including any required closure of stores as well as changes to our normal service offerings. We also believe that we have a deep responsibility to help ensure our employees and the men and women who work in critical occupations delivering essential services around the world are safe on the job which is of particular importance now. As a result, we have made the following service adjustments, as outlined below.
If 115 years of making premium footwear has taught of us anything, it’s that we face adversity and challenges best when we face them together.
Please take care and be safe.
Red Wing Stores
Please contact your local Red Wing Store for open status and available services including curbside pick-up, ship-to-home or ship-to-jobsite delivery options. Please also know that due to changes in our operational procedures, we may limit payment options to non-cash transactions. Please contact your local Red Wing Store in advance of your visit if you have any questions or concerns.
In addition to our Red Wing Stores, our customer service team is on standby at 1-800-RED-WING for additional support and to accept phone-in orders for both Consumer and Employer-sponsored safety footwear program transactions for all brands (Red Wing Work + Heritage, Irish Setter, Worx and Vasque).
For employer-sponsored safety footwear programs, our representatives will be able to deliver a similar level of service over the phone as you might expect in-store as it relates to helping you choose the right footwear from your company-approved assortment and to transact using a credit card or industrial voucher.
Our hours of operation from our customer service team have been extended:
- Monday-Friday 8:00AM-6:00PM CDT
- Saturday 9:00AM-4:00PM CDT
- Sunday 10:00AM-3:00PM CDT
If you are looking to purchase Red Wing Heritage, Irish Setter Work and Hunt, or Vasque brands, we encourage you to visit one of our ecommerce websites to shop the full assortment of footwear and available accessories.
Red Wing for Business Mobile Shoe Stores
For additional safety, we have temporarily suspended the normal operations of our mobile shoe stores. We remain committed to serving our industrial customers with a variety of alternative options, including the above outlined options. To discuss how Red Wing can continue uninterrupted service for you and your employees, please contact your local store, Red Wing sales representative, or 1-800-REDWING (1-800-733-9464).